The problem
Workland runs flexible workspaces across multiple locations, each operating as a separate entity under one group. Desks, meeting rooms, private offices, all bookable by the hour, day, or month.
Their previous system couldn't handle the complexity. Payments were manual. Invoicing was disconnected from bookings. Adding a new location meant weeks of work. And edge cases like late cancellations, shortened bookings, and partial refunds were handled by hand.
What we built
Stripe Connect for multi-entity payments. Each Workland location processes card payments independently under one platform. A customer books a room in Location A, the payment goes to Location A's Stripe account. No manual reconciliation, no shared bank account headaches.
Flexible payment models. Not every customer pays by card. Monthly members get invoiced through their membership. Drop-in visitors pay online. Corporate clients get consolidated invoices. The system handles all of these flows without forcing everyone into the same payment path.
Cancellations and edge cases. Late cancellation? There's a charge. Booking shortened by an hour? Partial refund, calculated automatically. No-show policy? Enforced by the system. These are the edge cases that break most booking platforms. We built rules for all of them.
Real-time signage. Every floor has screens and tablets showing which rooms are booked, which are available, and what's coming up next. Side lights on rooms change color based on status. The signage updates in real time as bookings change, so what you see on the screen always matches reality.
Accounting integration. Every booking, payment, and refund flows straight into Workland's accounting system. Invoices are generated and synced automatically. The finance team stopped chasing spreadsheets.
Multi-location management. Each location has different rooms, pricing, and availability rules. The platform handles all of it. Workland can open a new location and have it live on the booking system within hours.
How it went
Over 45,000 bookings processed. Workland expanded to new locations knowing the software could handle the complexity, strengthened their online booking channel, and even opened the door to third-party partnerships built on top of the platform. The system that used to require manual intervention for every edge case now runs on its own. Payments reconcile automatically, signage stays in sync, and the finance team gets clean data without asking for it.